You can’t offer quality patient care with inefficient healthcare facilities. Nor can you achieve compliance and profitability when facility operations are hindered by disparate systems, spotty data, slow response, or wasteful spending.
Medxcel drives dramatic improvements and hard-dollar savings through rich data and centralized systems for facilities management that’s truly smart.
Fast Response to Service Requests
Imagine having someone who is knowledgeable at your disposal, ready to jump on a service request when and where you need it. Medxcel equips you with two such options:
National Call Center
When you partner with Medxcel, you’ll have access to our national call center — the Client Experience Center —with coordinators at the ready to dispatch expert technicians to resolve your service request, fast.
Your coordinator will have immediate access to information to determine the best next step, carrying the burden of fixing your problem with minimal expense and downtime.
After your service request is fulfilled, that information is saved for historical purposes, documenting trends and technician utilization. You’ll then receive monthly reports of all service requests to gain valuable insights into your facilities operations.
If you currently access a self-service link through your intranet page, you can continue to request service in this manner. With Medxcel, your Self-Service Portal (SSP) will offer an easy, quick way to request non-urgent service online.
Plus, you’ll have visibility into all work orders within your department, so you can follow status updates and know when each order was completed.
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